Terms & Conditions


The present Terms & Conditions establishes the conditions for the sales made between any individual wishing to make a purchase from the Shoes121.co.uk website, hereafter referred to as "the customer," and Shoes121 as “Shoes121”. The conditions established in this document apply exclusively to non-trading individuals. Once the customer has read these terms and conditions, an agreement is implied. Using the website also implies full agreement with these terms and conditions.



All item prices are given in pounds sterling and are inclusive of all taxes. Item prices do not include delivery charges.

Shoes121 reserves the right to modify its prices at any time without prior notice. The items will be invoiced according to the prices in effect at the time the order is completed. The items ordered will remain the property of Shoes121 until Shoes121 receives the full payment amount. Payments must be made in full in one instalment.

In the unlikely event that a product is priced incorrectly and the customer purchases the product at the advertised price, Shoes121 reserves the right to cancel the order and refund the customer the full price they exchanged.


Placing an order

The customer may order online from the Shoes121 website at any time.

Shoes121 reserves the right to cancel or to refuse any order from a customer with whom there exists a dispute relating to the payment of a previous order or who appears to present a risk to Shoes121.


Order conditions

All orders imply acceptance of the prices and item descriptions available at the time of sale. 
Shoes121 undertakes to honour all orders received on the website, subject to item availability. If one or more items ordered are not available, Shoes121 will strive to inform the customer as soon as possible. In such a situation, the customer’s order will be cancelled and the corresponding payment amount will be refunded immediately.


Delivery locations

At this time, Shoes121 delivers worldwide. Shipping costs and promotions vary dependant on location that product will be shipped to – not location that product is billed to.


Return/exchange cost

Shoes121 bears the shipping costs for all returns and exchanges. This is the same for both the Shoes121 cancellation period as well as the statutory right to cancel.


Conditions of exchange and return

The item(s) returned must be new, unused, and in the perfectly intact original packaging. Any exchange or return must be done via an exchange or return request in the My Account section of the Shoes121 website.

The exchange order will be dispatched within 1 week of the returned items being returned to stock. If the amount of the customer's exchange order is more than his or her initial order, he or she may pay the price difference online with a debit/credit card or via PayPal. The dispatch of the customer's exchange order is conditional upon confirmation of this payment.

If the package is lost, no refund will be given without the proof of postage.


Product condition

All returned items (shoes, original packaging, accessories, instructions, & etc.) must be returned completely intact.

Shoes121 will determine whether the items are in perfect condition upon receiving the package. No returns will be accepted if the returned items have been visibly used or damaged by the customer and if this use or damage has rendered the items unsuitable for sale. If the return is refused by Shoes121, then the items will be returned to the customer at Shoes121’s expense. The customer may not demand any compensation, nor is he entitled to any refund.

The same requirements apply to exchange items. In the event of an exchange, if the returned items have been visibly used or damaged by the customer and if this use or damage has rendered them unsuitable for sale, then Shoes121 may exercise all corresponding actions of recovery from the custo


Refund of returns

Shoes121 will refund returned items within 30 days from the cancellation of the order.


Exclusive item sales

Shoes121 organises exclusive item sales on its website. These reductions cannot be combined with any other offers and are automatically applied to the customer’s basket. Procedures for ordering, payment of items, delivery and returns are still as described in these Terms and Conditions.


Customer service

Should the customer require any information or have any questions, the Shoes121 customer service team may be contacted by email at hello@shoes121.co.uk



Shoes121 has an obligation only to use its best endeavours throughout all the stages regarding accessing the site, the ordering process, delivery, customer service or after-sale service. Shoes121 cannot be held liable for any damages or inconveniences inherent to using the Internet network, specifically a disruption of services, an external intrusion or computer viruses, or for any event considered to be force majeure, as established by case law. 

Shoes121 may not be held liable for a Customer’s misuse and / or intensive use of items. Shoes121 may not be held liable for the return of a competitor's product and / or a product not sold on Shoes121. It is the responsibility of the Customer to return the correct item.


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