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Returns

 

Your guide to returning an item

Merchandise must not be worn, altered, or washed

Merchandise must have all tags attached

Footwear must include the original shoebox in its original condition 

We offer all of our customers 30 days to refund or exchange an item.

UK customers can make use of our free returns/exchanges service. At this time we do not offer international customers this service, however it is something we are looking to offer in the near future. If you are outside of the UK and you wish to return an item you will have to cover the postage cost yourself. We also request that you email us at hello@shoes121.co.uk to let us know you will be returning your shoes to us.

In each box we send, there will be a form and return label. If you wish to return your item, follow the instructions provided and take the box to your local post office. You can find out where your nearest Post Office is here. This service is only available to UK customers.

We will send you an email to let you know as soon as we have received your return. We will process your refund or exchange within 14 days of receiving your return, excluding weekends and holidays.

 

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